In todays business parlance, outsourcing refers to the practice of outsourcing non-core business functions of an organization to a third party business process outsourcing (BPO) services provider. Similarly, call center outsourcing is the process of contracting the management of voice based customer service processes to specialized call center outsourcing companies. Contact centers defined simply are workplaces wherein human agents receive or make outgoing telephone calls to existing or prospective customers of a company. Outsourced contact centers are specialized contact center outsourcing companies that manage inbound or outbound call center processes for their clients.
The market is growing at a very rapid pace and with rise in technological innovation, competition and M&A activities in the industry many local and regional vendors are offering specific application products for varied end-users. The industry is expected to remain innovation-led, with frequent acquisitions and strategic alliances adopted as the key strategies by the players to increase their industry presence.
In 2018, the global Outsourced Call Centers (Outsourced Contact Centers) market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.
The key players covered in this study
- Concentrix (Convergys)
- Acticall (Sitel)
- Sykes Enterprises
- TeleTech Holdings
- HKT Teleservices
– Table of Contents
– List of Tables & Figures
– Research Methodology
Market segment by Type, the product can be split into
- On-Premise CCO
- Cloud-based CCO
Market segment by Application, split into
- Telecom & IT
- Healthcare & Life Sciences
- Government & Public
- Retail & Consumer Goods
Market segment by Regions/Countries, this report covers
- United States
- Southeast Asia
- Central & South America
The study objectives of this report are:
- To analyze global Outsourced Call Centers (Outsourced Contact Centers) status, future forecast, growth opportunity, key market and key players.
- To present the Outsourced Call Centers (Outsourced Contact Centers) development in United States, Europe and China.
- To strategically profile the key players and comprehensively analyze their development plan and strategies.
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